Terms & Conditions

Thanks for choosing Dooty Calls. These terms explain how our service works and what you can expect from us, so everything's clear from the start. By booking a cleanup or subscribing to our service, you agree to the terms below. We've kept them simple and plain — if anything's unclear, just get in touch at contact@dootycalls.com.au .

1. Our Service

Dooty Calls provides dog waste removal (pooper scooping) services across Sunbury, Diggers Rest, Gisborne, Riddells Creek, Macedon, Woodend, Romsey, Lancefield and Kyneton. We remove dog waste from your yard, double-bag it, and dispose of it in your own bin. Our standard service is a recurring subscription (twice-weekly, weekly or fortnightly), though one-off cleanups are available on request.

2. Bookings & Your First Free Cleanup

New customers are entitled to one free first cleanup (valued at $120). This offer is limited to one per household and is intended for customers considering an ongoing subscription. We reserve the right to decline the free cleanup where a yard is found to be excessively large or in a condition beyond the scope of a standard cleanup, in which case we'll discuss options with you first.

3. Pricing & Payments

Weekly subscriptions start from $40 per week; pricing varies with service frequency and the number of dogs.

One-off (non-subscription) cleanups start from $120.

Payments are processed securely through Stripe. You can pay by credit card, debit card or bank account.

Subscription payments are charged on a recurring basis in line with your chosen frequency. By subscribing, you authorise these recurring charges until you cancel.

We offer a consistent flat-rate fee regardless of yard size, up to a reasonable limit. If a yard is found to be excessively large, we'll discuss and agree an alternative fee with you before proceeding.

4. Cancellations, Pausing & Refunds

There are no lock-in contracts. You can start, pause or cancel your subscription at any time by messaging us, calling or emailing contact@dootycalls.com.au . Cancellations or pauses should be made before your next scheduled service so we can update our route. Because our service is delivered on a scheduled basis, cancellations within 24 hours of a scheduled cleanup are non-refundable, but you won't be charged for any future cleanups once you've cancelled.

5. Access to Your Yard

You don't need to be home during the cleanup. We work around your schedule.

You're responsible for providing safe, reliable access to the area to be cleaned (for example, an unlocked side gate). If you don't have gate access, let us know and we'll arrange a solution that suits your situation.

If our technician arrives and is unable to access the yard through no fault of our own, we may be unable to complete the service, and the visit may still be charged. We'll always let you know if this happens.

After each unattended service we lock the gate behind us and send you a text with a photo of the secured premises.

6. Your Dogs & Safety

The safety of our team is our top priority. You're welcome to keep your dog/s in the yard during a cleanup. However, if your dog/s has shown any signs of aggression toward our team, we ask that you keep them inside during the service. If our technician feels unsafe due to an animal on the property, they may leave without completing the cleanup for safety reasons. Please let us know in advance about any dog that is nervous, protective, or aggressive around strangers.

7. What We Do With the Waste

All collected dog waste is double-bagged and disposed of in your own bin. We do not remove waste from your property. Please ensure your bin is accessible on service days.

8. Text Updates & Communication

You'll receive a text message before your scheduled service, and a follow-up text confirming completion. By providing your phone number, you consent to receiving these service-related messages from us. You can opt out of non-essential messages at any time by letting us know.

9. Liability

We take care while working on your property. However, to the extent permitted by law, Dooty Calls is not liable for pre-existing damage, wear to lawns or surfaces arising from normal cleaning, the health of pets or humans, or issues arising from inaccurate access or property information provided by you. Nothing in these terms excludes any rights or guarantees you have under the Australian Consumer Law.

10. Changes to These Terms

We may update these terms from time to time as our service evolves. The Terms & Conditions will always be available on our website. Continuing to use our service after an update means you accept the revised terms.

11. Contact

Questions about these terms or your service? Email us any time at contact@dootycalls.com.au .